Frequently Asked Questions
Everything you need to know about our e-bikes
Most e-bikes can travel between 20-50 miles on a single charge, depending on factors like terrain, rider weight, pedal assist level, and battery capacity. Our premium models offer up to 80 miles of range.
Charging times vary by battery size, but typically range from 3-6 hours for a full charge. Many batteries can reach 80% capacity in just 2-3 hours. You can charge the battery on or off the bike.
In the US, Class 1 and 2 e-bikes are limited to 20 mph with motor assistance, while Class 3 e-bikes can reach 28 mph. You can always pedal faster without motor assistance. Check your local regulations for specific requirements.
In most US states, you don't need a license for Class 1 or Class 2 e-bikes. Some states require riders to be at least 16 years old for Class 3 e-bikes. Always check your local laws and regulations before riding.
E-bikes require similar maintenance to regular bikes: tire pressure checks, chain lubrication, and brake adjustments. Additionally, keep the battery charged and store it properly. We recommend a professional tune-up once a year.
E-bikes typically weigh between 40-70 pounds, with the battery and motor adding 15-20 pounds compared to traditional bikes. Lighter models are available but may have smaller batteries and reduced range.
Yes, most e-bikes are designed to handle wet conditions with water-resistant components. However, avoid submerging the battery or motor in water. After riding in rain, dry your bike and check the chain and brakes.
Our e-bikes come with a 2-year warranty on the frame, 1-year on electrical components, and 6 months on the battery. Extended warranty options are available for purchase. We also offer lifetime support for all our customers.
Hub motors are located in the wheel hub and provide direct power. Mid-drive motors are positioned at the bike's center and work with the gears for better efficiency on hills. Mid-drive offers better balance and performance, while hub motors are simpler and more affordable.
Yes! E-bikes produce zero emissions during use and are far more energy-efficient than cars. They help reduce traffic congestion and air pollution. The carbon footprint of manufacturing and charging is minimal compared to traditional vehicles.